Privacy Policy

Welcome to Betor. We are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how Betor collects, uses, processes, and discloses your information when you access and use our services, including our website, mobile applications, and any other related platforms. By using Betor's services, you agree to the terms outlined in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your data.

Betor operates under strict regulatory requirements, and our data handling practices are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. Your trust is paramount to us, and we strive to be transparent about how we manage your information.

Betor collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes data that can identify you directly, such as your full name, date of birth, residential address, email address, phone number, and national identification numbers (e.g., passport or driver's license details) for identity verification purposes.
• Financial Information: Details related to your payment methods, including bank account numbers, credit/debit card numbers, and other payment service provider details. Betor does not store full credit card numbers; these are securely handled by PCI-compliant payment processors.
• Transactional Data: Information about your betting and gaming activities, deposits, withdrawals, bonuses, and other interactions with our services.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, unique device identifiers, and other technical data collected when you access Betor.
• Usage Data: Information about how you use our website and services, including pages visited, time spent on pages, and referring website addresses.
• Communication Data: Records of your communications with us, including emails, live chat transcripts, and telephone call recordings.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes.

Betor uses your collected information for various purposes, primarily to provide, maintain, and improve our services. These uses include:

• Account Management: To create and manage your Betor account, verify your identity, and process your transactions (deposits and withdrawals).
• Service Provision: To enable you to participate in betting and gaming activities, provide customer support, and deliver a personalized user experience.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal acts, providing a safe and secure environment for all Betor users.
• Regulatory Compliance: To comply with our legal and regulatory obligations, including age verification, responsible gambling measures, and reporting requirements to our licensing authority.
• Communication: To send you important notices, updates about your account, service changes, and, with your consent, marketing communications about Betor's products, promotions, and offers.
• Product Improvement: To analyze usage patterns, conduct research, and gather feedback to enhance our services, develop new features, and optimize user experience.
• Personalization: To tailor content, offers, and advertisements to your interests, based on your gaming preferences and historical data.

Betor processes your personal data based on several legal grounds, as permitted by applicable data protection laws:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Betor is subject, including anti-money laundering (AML) and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided these interests are not overridden by your fundamental rights and freedoms. This includes fraud prevention, network security, and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending direct marketing communications. You have the right to withdraw your consent at any time.

Betor may share your personal information with third parties under specific circumstances, always with appropriate safeguards in place:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, identity verification, data analytics, IT services, and customer support. These providers are contractually bound to protect your data and only use it for the purposes specified by Betor.
• Regulatory and Law Enforcement Authorities: We may disclose your information to government bodies, regulators, law enforcement agencies, or other authorized third parties when required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention and Responsible Gaming Organizations: To prevent fraud, money laundering, and to promote responsible gaming, we may share relevant data with specialized agencies and organizations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of Betor's assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.
• Affiliates: We may share your data with our corporate affiliates for operational, analytical, and marketing purposes, provided they adhere to this Privacy Policy.

Betor will never sell your personal data to third parties for their independent marketing purposes.

Betor is committed to protecting your personal information. We implement robust technical and organizational security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized Betor personnel and trusted third parties who require the information to perform their duties.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: All Betor employees receive regular training on data protection and security best practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, Betor cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and keeping them confidential.

Under applicable data protection laws, you have several rights regarding your personal data. Betor is committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data Betor holds about you.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data we hold about you be corrected or completed.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where Betor relies on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact Betor's customer support team using the details provided in the "Contact Us" section. We will respond to your request within the legally required timeframe.

Betor uses cookies and similar tracking technologies to enhance your experience, analyze website usage, and deliver personalized content. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are strictly necessary for the operation of our website and services, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent, and error messages. This data helps Betor improve website performance and user experience.
• Functionality Cookies: These cookies remember your preferences (e.g., language, region) to provide a more personalized and convenient experience.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns. They may be placed by Betor or by third-party advertising partners.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may affect the functionality and features of Betor's website.

Betor retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of data and the legal obligations we face.

• Account Data: We will retain your account information for the duration of your active account with Betor and for a period thereafter as required by law, typically for a minimum of five years after account closure, to comply with anti-money laundering and regulatory obligations.
• Transactional Data: Records of financial transactions are generally retained for a period mandated by financial regulations, which can be up to seven years or more.
• Communication Data: Records of communications, such as customer support interactions, may be retained for several years to maintain a history of our relationship and for quality assurance.

Once the retention period expires, your personal data will be securely deleted or anonymized in a manner that prevents its reconstruction or identification.

Betor may operate globally, and as such, your personal information may be transferred to, stored, and processed in countries outside of your country of residence, including countries that may not have the same level of data protection laws as your jurisdiction. When we transfer your data internationally, Betor takes appropriate measures to protect your data in accordance with this Privacy Policy and applicable data protection laws. These measures may include:

• Transferring data to countries deemed to provide an adequate level of protection by relevant authorities.
• Implementing standard contractual clauses approved by regulatory bodies.
• Obtaining your explicit consent for specific transfers.

By using Betor's services, you acknowledge and agree to such international transfers of your personal information.

Betor's services are strictly intended for individuals who are at least 18 years of age or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our records. If you believe that a minor has provided us with personal information, please contact us immediately.

Betor may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how Betor is protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or Betor's data handling practices, please contact our dedicated customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website
• Postal Address: [Please refer to our website for the registered office address if you wish to send postal correspondence. We do not publish specific addresses in policy documents for security and operational reasons.]

Our team is committed to addressing your inquiries promptly and transparently.