KYC and Verification

At Betor, our commitment to responsible gaming and maintaining a secure environment for all our players is paramount. Verifying your identity is a fundamental step in achieving this. It allows us to comply with stringent regulatory requirements, prevent fraud, and ensure that our platform remains a safe and fair place for online entertainment. This process protects both our operations and, most importantly, you, our valued customer.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard procedure across regulated financial services and online gaming industries worldwide. For Betor, KYC involves collecting and confirming specific personal information and documentation from you. It is a crucial component of our anti-money laundering (AML) and counter-terrorism financing (CTF) obligations, designed to deter illicit activities and uphold the integrity of our services.

Identity verification is an ongoing process that may be triggered at several points during your relationship with Betor:

• Upon Registration: We typically request basic identity information when you first create your Betor account.
• Before First Withdrawal: To comply with regulations and protect against fraud, we will require full verification before processing your first withdrawal request.
• Deposits Exceeding Certain Thresholds: If your cumulative deposits reach specific regulatory thresholds, further verification may be required.
• Suspicious Activity: If our monitoring systems detect unusual or suspicious activity on your account, we will initiate a verification request.
• Periodic Reviews: We conduct periodic reviews of customer accounts to ensure the information we hold remains current and accurate.
• Changes to Account Details: Any significant changes to your personal information may necessitate re-verification.

To complete the verification process, Betor may request various documents. These typically fall into categories such as proof of identity, proof of address, and proof of payment method. All documents must be clear, legible, and valid, showing all four corners of the document. We recommend submitting high-quality scans or photographs.

To confirm your identity, we require a valid, government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, signature, and the document's expiry date. Accepted forms of proof of identity include:

• Passport: The full photo page.
• National ID Card: Both the front and back of the card.
• Driver's Licence: Both the front and back of the licence.

The document must not be expired. If the document has two sides, please provide images of both.

To confirm your residential address, we require a document issued within the last three months (unless otherwise specified) that clearly displays your full name and current residential address. Accepted forms of proof of address include:

• Utility Bill: Such as electricity, gas, water, or internet bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognized financial institution.
• Credit Card Statement: A statement from a recognized financial institution.
• Government-Issued Correspondence: For example, a tax statement.

The document must be dated within the last 90 days and clearly show the issuing authority's name or logo.

To ensure the security of your transactions and prevent unauthorized use of payment instruments, we may also require verification of your chosen deposit and withdrawal methods. The specific documents needed will depend on the payment method used:

• Credit/Debit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Ensure your name, the first six and last four digits of the card number, and the expiry date are clearly visible.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page showing your registered name and the email address or account ID linked to Betor.
• Bank Transfers: A copy of a bank statement showing your name, account number, and the bank's logo.

This step ensures that the payment methods used belong to the registered Betor account holder.

In certain circumstances, particularly for high-value transactions or if our risk assessment indicates a need, Betor may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process and is a regulatory requirement to combat money laundering. Examples of documents that may be requested include:

• Payslips or employment contracts.
• Bank statements showing regular income.
• Proof of inheritance or gift.
• Documents relating to the sale of property or assets.
• Company accounts or tax returns if you are self-employed.

All information provided is treated with the strictest confidentiality and used solely for compliance purposes.

Once you submit your documents through our secure portal, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Typically, standard verification is completed within 24-48 hours. However, during peak periods or if additional information is required, this timeframe may be extended. We will notify you via email or through your Betor account messaging system regarding the status of your verification. Please ensure that all submitted documents are clear and meet our requirements to avoid delays.

Betor employs advanced security measures, including encryption and strict access controls, to protect your personal and financial information. All documents you submit are stored securely and handled in accordance with our Privacy Policy and relevant data protection regulations, including GDPR. Your data will only be accessed by authorized personnel for the purpose of identity verification and compliance. We do not share your documents with third parties unless legally required to do so by our licensing authority or other regulatory bodies.

Betor operates under strict anti-money laundering (AML) and counter-terrorism financing (CTF) regulations imposed by our licensing authority. The KYC and verification procedures are integral to our AML framework. By verifying your identity and, where necessary, your source of funds, we contribute to the global effort to prevent financial crime. We are legally obligated to report any suspicious transactions to the relevant authorities. This commitment ensures the integrity of our platform and protects all legitimate players.

Under no circumstances do we allow individuals under the legal gambling age to open an account or participate in gaming activities on Betor. Age verification is a critical component of our KYC process. By requesting proof of identity, we confirm that you are at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. This measure is essential for protecting minors from the harms of gambling and upholding our social responsibility commitments.

If your verification is delayed, it usually means the documents provided were unclear, incomplete, or did not meet our specific requirements. We will contact you to request further information or resubmission of documents. If verification is ultimately unsuccessful, and we are unable to confirm your identity or meet our regulatory obligations, your Betor account may be suspended or closed. Any funds held may be frozen until verification is completed or, if deemed necessary, reported to the appropriate authorities. We will always communicate the reasons for any such actions.

Should you have any questions about the KYC process, require assistance with uploading documents, or encounter any issues during verification, our customer support team is available to help. You can reach us via live chat, email, or telephone, as detailed on our 'Contact Us' page. We are here to guide you through each step and ensure a smooth and efficient verification experience. Your cooperation in this essential process helps us maintain a safe and compliant environment for everyone at Betor.